Refund & Cancellation Policy

Subscriptions and payments are generally non-refundable except where a refund is required by applicable law. Cancelling stops future renewals; access continues until the end of the period already paid for. Statutory consumer rights are not affected.

These two are often confused, and they do different things:

• Cancelling stops the subscription renewing again. It does not claw back the period you have already paid for, and it does not by itself return money.
• A refund returns money already paid. Under this policy that happens where applicable law requires it, or in the specific situations below.

You can cancel OSMARA Pro at any time from your account's billing portal, reachable from the Account page in the application. Cancellation takes effect at the end of the billing period you are currently in.

• Your Pro access continues for the remainder of the period you have already paid for.
• No further charges are taken after you cancel.
• Your account remains open on the Free tier afterwards — cancelling Pro does not delete your account.
• You can resubscribe later at the price then offered.

If you cannot reach the billing portal for any reason, email info@erynto.com and we will cancel it for you.

We will refund a payment in the following circumstances:

• Where a refund is required by applicable law, including any mandatory consumer right that applies to you.
• Duplicate charges — you were billed more than once for the same period.
• Incorrect charges — you were billed after cancelling, billed the wrong amount, or billed for a plan you did not select.
• A billing or technical failure on our side that meant you could not use the paid service for a material part of the period you paid for.

Refunds are returned to the original payment method through Stripe. The time it takes to appear on your statement is set by your bank or card issuer, not by us.

Email info@erynto.com from the address on your account, telling us what happened and roughly when. You do not need to send us your card number or any payment details — we can find the charge from your account email.

We aim to acknowledge refund requests within a few business days and to resolve them promptly after that.

Nothing in this policy removes or limits a right you have under mandatory consumer protection law. Depending on where you live, that may include a statutory right to withdraw from a distance contract within a set period, or other remedies where a service is not as described.

Where any term of this policy conflicts with a mandatory consumer protection law that applies to you, that law takes precedence and this policy is read as modified accordingly.

If you believe a statutory right applies to your purchase, tell us at info@erynto.com and we will assess it on its facts. We will not refuse a request on the grounds that you signed in, opened OSMARA Pro, or viewed content.

If something looks wrong on your statement, please contact us before raising a chargeback with your bank. It is almost always faster, and we would rather fix a genuine billing error directly.

Billing, renewal and pricing are described in the Terms of Service.